Complete a customer's KYC
Fill in what a doorstep capture could not, attach the identity documents, and get the record to a state a loan file can be opened on.
Step 4 of 11 · Credit / Operations
A customer created in the field arrives with a name, a mobile, an address and whatever the officer could ask standing at a gate. This is the screen where it becomes a KYC record.
- 1The party record, and whether it is an individual or an entity. KYC lives here, not on the loan file.
- 2PAN and mobile. A second loan for this customer starts from what is already verified.
- 3Money-laundering risk under the KYC Master Direction — not credit risk. It sets the re-KYC cycle.
- 4KYC status. A loan file cannot be opened on a record that has not reached verified.
Fill in what is missing, one field at a time
You do not have to complete the record in one sitting. An edit is checked against what the record already was: filling one of several missing fields is progress and is saved, and only blanking a field that was already filled is refused.
Identity documents
Each document is its own row, with the number and the file. Two rules the screen applies for you:
- Aadhaar is masked. Type all twelve digits; only the last four are transmitted and stored.
- A PAN and a Form 60 are alternatives. A customer may hold one or the other, never both — Rule
114C gives Form 60 to a person who does not hold a PAN.
An issue date is not asked for on a PAN or an Aadhaar, because neither carries one worth recording; a passport and a driving licence still ask, because both print one.
Addresses
The pincode is entered first and fills the state, district and city. A present address and a permanent address are two rows — the bureau submission and the KYC file read them separately, and an OVD is checked against a specific one.
A previous address is kept rather than overwritten: an address history is what a verifier reads to judge how settled a borrower is.
The rules behind this screen are explained on the blog and the terms are defined in the glossary.
From the people who wrote this
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